Shipping policy

Shipping Policy

Last updated: September 28, 2026

At Kazel, we are committed to delivering your order safely and efficiently, wherever you are in the world.

Please review the information below before placing your order. By completing a purchase through Kazel.store, you acknowledge and agree to the shipping terms outlined in this policy.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During product launches, promotions, holidays, or periods of exceptionally high order volume, processing may take longer. If there is a significant delay, we will make reasonable efforts to keep you informed.

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information, where tracking is available.

2. Delivery Times

Delivery times depend on your destination, shipping method, courier, customs processing, and other circumstances outside our control.

Estimated delivery times are provided for guidance only and are not guaranteed delivery dates.

Typical delivery timeframes may be:

Destination

Estimated Delivery

United States & Canada

5–12 business days

United Kingdom & Europe

5–12 business days

Australia & New Zealand

6–14 business days

Africa

5–14 business days

Middle East

6–14 business days

Other International Destinations

7–18 business days

Business days do not normally include weekends or public holidays.

Delivery times may vary depending on the destination and shipping service selected at checkout.

3. Shipping Costs

Shipping charges are calculated based on factors such as:

  • Destination country
  • Delivery address
  • Order weight and dimensions
  • Shipping method
  • Courier service
  • Applicable promotions or free-shipping offers

The applicable shipping cost will be displayed at checkout before you complete your purchase.

From time to time, Kazel may offer free shipping promotions subject to the terms displayed during the promotion.

4. International Shipping

Kazel may ship to customers internationally.

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, handling charges, or other fees imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.

Kazel does not control the amount or timing of customs charges and cannot guarantee that an international shipment will not be delayed by customs authorities.

5. Customs & Import Requirements

Customs authorities in the destination country may inspect shipments and may require additional information, documentation, or payment before delivery.

Customers are responsible for complying with applicable import requirements in their country.

If customs duties, taxes, or other charges are imposed, the customer may be required to pay them before the package can be delivered.

Failure to pay applicable customs charges may result in the package being delayed, returned, abandoned, or otherwise handled by the carrier or customs authority.

6. Tracking Your Order

Where tracking is available, you will receive a tracking number after your order has been dispatched.

Please allow some time for the tracking information to become active after the shipment has been handed to the carrier.

Tracking updates may not appear continuously while a package is in international transit, particularly while it is being processed through customs or transferred between carriers.

If your tracking information has not updated for an extended period, please contact our customer service team with your order number.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully check your:

  • Full name
  • Street address
  • Apartment/unit number
  • City
  • Postal/ZIP code
  • State/province, where applicable
  • Country
  • Contact telephone number, where requested

Kazel is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or been dispatched.

8. Delivery Delays

While we work with shipping providers to deliver orders within the estimated timeframe, delays can occasionally occur due to circumstances beyond our control, including:

  • Customs inspections or clearance
  • Weather conditions
  • Public holidays
  • Carrier disruptions
  • Transportation delays
  • Incorrect or incomplete addresses
  • High shipping volumes
  • Natural disasters
  • Government restrictions
  • Other unforeseen circumstances

Estimated delivery dates are therefore not guaranteed.

We will make reasonable efforts to assist you when a shipment is delayed, but Kazel cannot guarantee delivery by a specific date unless expressly stated otherwise.

9. Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check:

  • Your mailbox or usual delivery location
  • With household members or building management
  • With neighbors where appropriate
  • Whether the courier left a delivery notice

You should also contact the carrier using the tracking information provided.

If you are still unable to locate the package, please contact Kazel Customer Care so that we can assist where possible.

For packages officially confirmed as lost by the carrier, Kazel will review the circumstances and determine the appropriate resolution in accordance with the applicable shipping service and consumer protection laws.

10. Incorrect Address, Refused Delivery & Unclaimed Packages

If a package cannot be delivered because of an incorrect address, refused delivery, failure to collect the package, or other circumstances caused by the customer, the package may be returned to Kazel or the sender.

Any refund or reshipment may be subject to applicable return shipping, handling, customs, or other costs incurred by Kazel, to the extent permitted by applicable law.

If you would like the order to be reshipped, additional shipping charges may apply.

11. Multiple Items & Split Shipments

Depending on product availability, warehouse location, or fulfillment requirements, items from the same order may occasionally be shipped separately.

If your order is dispatched in multiple packages, you may receive separate tracking information.

You will not be charged additional shipping fees solely because Kazel ships an order in multiple packages, unless otherwise clearly stated at checkout.

12. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and its contents before discarding any packaging materials.

If the product itself is damaged, defective, or incorrect, please contact us as soon as possible and provide:

  • Your order number
  • Photographs of the damaged packaging
  • Photographs of the product
  • A description of the issue

Please refer to our Returns & Refunds Policy for information about damaged, defective, or incorrect products.

13. Pre-Orders & Special Products

If an item is identified as a pre-order, backorder, or limited-release product, its estimated dispatch or delivery timeframe will be communicated on the relevant product page or during checkout.

Orders containing both pre-order and immediately available products may be shipped according to the fulfillment arrangements stated at checkout.

14. Shipping Restrictions

Certain destinations may be unavailable for delivery because of courier limitations, customs restrictions, regulatory requirements, or other logistical circumstances.

If Kazel is unable to ship to your selected destination, this will generally be indicated during checkout or communicated to you after your order is placed.

15. Delivery Estimates & Responsibility

All delivery timeframes provided by Kazel are estimates and are intended to help customers plan their purchases.

Once an order has been dispatched, delivery is primarily handled by the selected shipping carrier.

Kazel will make reasonable efforts to assist customers with delivery issues, but we cannot be held responsible for delays caused by circumstances outside our reasonable control.

Nothing in this Shipping Policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

16. Contact Us

If you have questions about your shipment, tracking information, delivery address, or international shipping, please contact our customer service team.


Kazel Customer Care
Website: kazel.store
Email: joanmagezi777@gmail.com

When contacting us about an order, please include your order number so that we can assist you more efficiently.

Thank you for choosing Kazel.