Términos del servicio

TERMS & CONDITIONS

Last Updated: September 28, 2026

Welcome to Kazel.store. These Terms & Conditions govern your use of our website and your purchase of products from Kazel.store. By accessing our website or placing an order, you agree to these Terms & Conditions.

Please read them carefully before making a purchase.

1. ABOUT KAZEL

Kazel.store is an online fashion and activewear retailer offering women’s gym wear, activewear, and related fashion products.

Throughout these Terms & Conditions, the words “Kazel,” “we,” “us,” and “our” refer to Kazel.store.

The words “you,” “customer,” and “your” refer to the person accessing our website or purchasing our products.

2. ELIGIBILITY

By using Kazel.store, you confirm that:

  • You are legally capable of entering into a binding agreement.
  • The information you provide when placing an order is accurate and complete.
  • You will use the website and our products only for lawful purposes.
  • If you are purchasing on behalf of another person or business, you have the authority to do so.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, colors, sizes, and other information displayed on our website are accurate.

However:

  • Colors may appear slightly different depending on your device, screen settings, lighting, or photography.
  • Minor variations may occur between individual products.
  • Product availability may change without notice.
  • We reserve the right to correct errors, inaccuracies, or omissions in product information.

Kazel does not guarantee that every product image will represent the exact color or appearance of the physical product under every viewing condition.

4. SIZING

Customers are responsible for selecting the appropriate size before placing an order.

Please carefully review the applicable size chart and product measurements before purchasing.

Because gym wear and activewear may have different fits depending on the design, fabric, and intended fit, customers should not rely solely on their usual clothing size.

Where a customer orders the wrong size, the return or exchange will be handled according to our Return & Refund Policy.

5. PRICES

All prices displayed on Kazel.store are subject to change without prior notice.

We reserve the right to correct pricing errors that may occur because of technical issues, typographical errors, or other circumstances.

If an order has been placed at an incorrect price due to an obvious error, we may contact the customer before processing the order and provide the option to confirm the order at the correct price or cancel it.

Unless expressly stated otherwise, product prices do not necessarily include applicable taxes, customs duties, import charges, or other charges imposed by the destination country.

6. ORDERS

When you place an order through Kazel.store, you are making an offer to purchase the selected products.

After placing your order, you may receive an order confirmation acknowledging that we have received your order.

An order confirmation does not necessarily mean that the order has been accepted or shipped.

We reserve the right to accept, decline, cancel, or limit an order where reasonably necessary, including where:

  • A product is unavailable.
  • There is an apparent pricing or product-description error.
  • We suspect fraudulent or unauthorized activity.
  • The customer’s information cannot be verified.
  • There are shipping or delivery restrictions.
  • An order appears to have been placed for unauthorized resale or other prohibited purposes.

If we cancel an order after payment has been received, any eligible refund will be processed using the applicable payment method, subject to our Refund Policy.

7. PAYMENT

Payments are processed through the payment methods made available at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Kazel may use third-party payment processors to securely process transactions. We do not intentionally store complete payment-card information on our own systems where payment processing is handled by a third-party provider.

If a payment is declined, reversed, disputed, or otherwise unsuccessful, we may cancel or suspend the applicable order.

8. SHIPPING AND DELIVERY

Orders are shipped according to our Shipping Policy.

Estimated delivery times are provided for guidance and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including:

  • Customs processing.
  • Import restrictions.
  • Weather or natural events.
  • Carrier delays.
  • Incorrect or incomplete delivery information.
  • Public holidays.
  • International transportation disruptions.
  • Other circumstances beyond our reasonable control.

Customers are responsible for providing an accurate delivery address and contact information.

Kazel is not responsible for delays caused by incorrect or incomplete information supplied by the customer.

9. INTERNATIONAL ORDERS, CUSTOMS AND IMPORT CHARGES

Customers purchasing from outside the country from which an order is shipped may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Such charges are generally determined by the destination country’s authorities and are outside Kazel’s control.

Customers are responsible for understanding and paying applicable import charges unless the checkout expressly states that such charges are included.

If a customer refuses delivery because of applicable customs duties or import charges, the order may be treated as an abandoned or refused shipment and any refund will be handled in accordance with our applicable refund policy.

10. RETURNS, REFUNDS AND EXCHANGES

Returns and refunds are governed by our Return & Refund Policy.

Unless otherwise required by applicable law:

  • Sale items are final sale and are not eligible for refunds.
  • Items must meet the applicable return conditions.
  • Products must be returned within the specified return period.
  • Items must be unworn, unused, unwashed, and in their original condition where required.
  • Hygiene-sensitive products may be subject to additional restrictions.

Customers should review the Return & Refund Policy before purchasing.

Nothing in these Terms & Conditions is intended to remove or restrict any consumer rights that cannot legally be excluded under applicable law.

11. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive an item that appears to be defective, damaged, or different from what you ordered, please contact Kazel as soon as reasonably possible.

We may request:

  • Your order number.
  • Photographs or videos of the product.
  • Photographs of the packaging.
  • A description of the issue.

We will assess the reported issue and determine the appropriate resolution in accordance with our policies and applicable consumer law.

Please do not return a product without following the applicable return instructions.

12. PERSONALIZED OR SPECIAL-ORDER PRODUCTS

Where Kazel offers personalized, customized, or special-order products, such products may be subject to different cancellation, return, or refund conditions.

Any applicable special conditions will be communicated before or during purchase.

13. PROMOTIONS AND DISCOUNTS

Promotional offers, discount codes, sales, and special campaigns may have additional terms.

Unless expressly stated otherwise:

  • Promotions cannot be combined.
  • Discount codes cannot be exchanged for cash.
  • Promotional offers may have expiration dates.
  • Kazel reserves the right to withdraw or modify a promotion where permitted by law.
  • Sale items may be subject to final-sale restrictions.

Specific promotional terms displayed at the time of purchase will apply to that promotion.

14. WEBSITE USE

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorized access to our website or systems.
  • Interfere with the security or operation of the website.
  • Introduce malicious code, viruses, or harmful material.
  • Scrape, copy, reproduce, or commercially exploit website content without authorization.
  • Use our website to engage in fraudulent activity.
  • Misrepresent your identity or payment information.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

15. INTELLECTUAL PROPERTY

All content appearing on Kazel.store, including but not limited to:

  • Logos
  • Brand names
  • Product photographs
  • Graphics
  • Designs
  • Text
  • Videos
  • Website layouts
  • Marketing materials
  • Product descriptions

may be owned by or licensed to Kazel and may be protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our intellectual property without prior written permission.

16. USER-GENERATED CONTENT

If you submit reviews, photographs, testimonials, comments, or other content to Kazel, you confirm that you have the right to submit that content.

By submitting content, you grant Kazel permission to use, reproduce, display, and publish that content for legitimate business, marketing, promotional, or website purposes, subject to applicable law.

You should not submit content that:

  • Infringes another person’s rights.
  • Contains unlawful or defamatory material.
  • Contains malicious software.
  • Violates another person’s privacy.
  • Is misleading or fraudulent.

Kazel reserves the right to remove content that violates these requirements.

17. THIRD-PARTY SERVICES AND LINKS

Our website may use or link to third-party services, including payment providers, shipping providers, analytics services, social-media platforms, and other external services.

Third-party services may have their own terms and privacy policies.

Kazel is not responsible for the content, policies, availability, or practices of independent third-party websites or services.

18. PRIVACY

Your use of Kazel.store is also subject to our Privacy Policy.

We may collect and process information necessary to operate the website, process orders, communicate with customers, provide customer support, prevent fraud, and fulfill our legal and business obligations.

Please review our Privacy Policy for additional information about how personal information is handled.

19. WEBSITE AVAILABILITY

We aim to keep Kazel.store available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

The website may occasionally be unavailable because of:

  • Maintenance.
  • Technical problems.
  • Hosting issues.
  • Security measures.
  • Updates.
  • Events outside our reasonable control.

20. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Kazel will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law, including applicable consumer protection rights.

21. EVENTS OUTSIDE OUR CONTROL

Kazel will not be responsible for failure or delay in performing its obligations where the failure or delay results from circumstances reasonably beyond our control.

Such circumstances may include natural disasters, war, civil unrest, government restrictions, epidemics, transportation disruptions, labor disruptions, telecommunications failures, cyber incidents, or significant carrier or supply-chain disruptions.

22. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time.

The updated version will be posted on Kazel.store with a revised “Last Updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

23. GOVERNING LAW

These Terms & Conditions shall be governed by the applicable laws of the jurisdiction in which Kazel’s business is legally established, without unnecessarily limiting any mandatory consumer protections that apply to customers in their country of residence.

Where required by applicable law, customers may have additional statutory rights that cannot be excluded by these Terms.

24. SEVERABILITY

If any provision of these Terms & Conditions is determined to be unlawful, invalid, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable where legally permitted.

The remaining provisions will continue to apply.

25. ENTIRE AGREEMENT

These Terms & Conditions, together with our applicable:

  • Return & Refund Policy
  • Shipping Policy
  • Privacy Policy
  • Cookie Policy
  • Any applicable promotional terms

constitute the terms governing your use of Kazel.store and your purchases from us, unless otherwise required by applicable law.

26. CONTACT US

If you have questions regarding these Terms & Conditions, your order, or our policies, please contact Kazel through the customer-support contact details provided on Kazel.store.

Kazel.store
Website: Kazel.store
Customer Support: joanmagezi777@gmail.com
Business Address: joanmagezi777@gmail.com


By using Kazel.store or placing an order, you acknowledge that you have read and understood these Terms & Conditions.